Terms & Conditions

PPE Products and its customers, these terms and conditions shall relate to all purchases.

Unless otherwise agreed payment for the goods ordered by the customer shall be made when placing the order. Title or ownership in the goods supplied by PPE Products, to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.

In the event of the customer wishing to change the design, artwork or other aspect of the order such request must be given by the customer to PPE Products, in writing. PPE Products, will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request (if applicable) PPE Products, also reserve the right to amend the initial delivery time frame should any changes to an order be required.

These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between PPE Products and the customer including repeat or fresh orders from the customer.

For the avoidance of doubt if these should be any dispute under these terms and conditions or the contract between PPE Products and the customer then such dispute shall be dealt with under English law.

Please note that colour samples shown may not exactly match the colours on the actual items. Please contact us if you have any enquiries.


In the event of goods arriving with production or manufacturing errors PPE Products reserves the right to correct these prior to offering a refund, at the sole discretion of PPE Products.


All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.

Delivery times are indicative times only and are not guaranteed; however, all orders will be processed and delivered to you as quickly as possible

Every effort will be made to deliver goods on time, but no responsibility can be accepted for late or non-delivery.

Damage, production errors or damage must be notified to us by telephone within 48 hours and confirmed in writing within 3 working days of receipt.

PPE Products holds no responsibility for items which may be damaged or lost when customer has requested goods to be left in specific collection locations e.g. on porch.

Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as, short or damaged as appropriate.

By arrangement all deliveries should be carefully checked-in to ensure correct items are delivered as no responsibility can be accepted thereafter for none or short deliveries.

Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly

Please note that orders received on weekends and holidays, or after 2pm (Mon-Fri) may not be processed until the next working day.

Including Delivery

Including delivery is available on qualifying orders only and only applies to products being sent using our UK Express delivery option and does NOT include deliveries to the Highlands; Islands (inc IoW, IoM, CI’s etc); or Northern Ireland.  we also reverse the right to withdraw our free delivery service at any time and without notice.

Refund / Returns Policy

Please note that customised, special order, bespoke products are non-returnable or refundable.  Delivery charges will not be refunded.  

As the customer you are also responsible for writing to us to explain your dissatisfaction with the goods, or for providing a description of the damage. You are reminded of your responsibility to the items in your care. PPE Products cannot accept responsibility for damages of goods in your care, or in transit when returning items to us. 

As proof of postage cannot be regarded as proof of delivery, we would suggest that you use recorded delivery, registered post or a courier to return items. It might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or loss incurred in the post.

PPE Products will, at all times, assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.

Trade Descriptions Act

Every care has been taken to ensure that the descriptions, pictures and specifications are correct and are accurate at the time of publication.  Products may however differ slightly to the images shown, but will always be of an equivalent or higher standard. 

As products are regularly updated; rebranded and improved, Personal Protective Equipment (PPE), First Aid Kits/Supplies and other Safety Products such as posters, signs and notices etc may vary slightly to those illustrated, but will always be of an equivalent or higher standard.


PPE Products reserve the right to alter our prices at any time. All our prices are denominated in UK Pounds Sterling (£). Where applicable, VAT will be added at the current UK rate.